This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ????????

I did create a ticket, but your response team is too slow. My server is down and my 5 websites are offline. I am losing my money and no buddy is replying.

It’s been 10 hours.

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

i’m in a similiar sitation. i’m frustrated because i’m experiencing issues and the support response time is poor. i can’t ever run a production environment if i’m forced to use ticket/email support AND Digital Ocean is response time is very slow.

Basically the guy above summarized this situation well… very scary. Very scary indeed. The networking on my database for my production server went down… sent an email, obviously needed this resolved within minutes. Hours? thats worst case scenario. Days? ridiculous, this is where people start getting fired. Anyways after waiting about 5 hours, I realized I was on my own and fixed the problem myself by rolling a new server, based on a clone of the old one, of course this fixed the problem because I got new hardware. And the status of my ticket? still unanswered 24 hours later. People are going to say, ‘high ticket volume’, ‘covid’ etc etc, but who cares. DO has a war-chest of cash and is well funded, I dont think many developers can accept the 'your on your own’ reality, when dealing with production websites, but I would be wrong.

digital ocean is the worst company that i haven’t saw still today ,
they have debited my amount from my account and saying card is invalid ,
if my card is invalid then how did they debited the amount from my account ?

similarly all the sites that my partner hosted in DO are regularly crashing .

please don’t prefer Digital Ocean ................

I can´t open a ticket

I can easily open and review tickets but also experiencing growing concern over the time delay as well for DO support–although DO has been very helpful thus far.

Earlier today I was on a support call with Google for a GSuite issue and they called me back within 1 min and screen shared to solve an admin issue then next min. If I need help with Wix I get a 3 min call-back response. With Squarespace, they don’t do phone support–only email. While Squarespace tries very hard, it’s too long a turnaround time with them although SS is an excellent SaaS product.

With my Hosting company, Hostpapa, tech support is available immediately when I call for troubleshooting–always been reliable so far. Digital Ocean is a mission-critical service so I also recommend that they improve response times and accessibility options and spend more on support. The features and UX are excellent but support is also a key differentiator. The pressure to be fully responsive is on us all. My client is still waiting for a fix and I cannot even login to DO because I am waiting for my DO accounts to be merged. Why? The DO server created a second account when using Goggle sign-on. Same account but updated email. If the email on file is different a new account is created. Make sense but no agile fix. I hesitated to delete that new account and re-login because it just might cause more confusion. In short, it’s not easy for any business to be fully responsive in real-time but hope DO is working on a stronger support experience. We only find out how challenging it is when we are in crisis mode. In my case, I cannot solve my problem by reading FAQs or using the DO knowledgebase.

This is so sad. I tried adding a prepaid card yesterday, and it was declined. Then when I got a credit card to add, the add card button was disabled with a message saying I should open a ticket. I have opened two tickets so far and no help has been received. My account stands to be suspended tomorrow if I don’t add the card with money. Digital Ocean is beginning to suck