I run a hosting company with hundreds of clients. DO has restricted access to my IP address due to a report on one of my client’s sites, thereby preventing access to all websites sharing that IP address. The content on the said website has been removed, and I’ve responded to the support ticket created to handle this issue, and it’s been 2 hours now with no feedback from DO support. The last time this happened, it took the support team 3 days to respond. I’m in the same situation now and fear encountering the same losses I did when this last happened. Is there a way to escalate the urgency of a support ticket? Alternatively, are there other urgent support means one can use?
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Hey @ipkiss,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
Hi @MattIPv4 , thanks a million for the response.
The support ticket is #03286825
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