Contact Support.

@wksz2k

The best course of action would be to contact support by opening a ticket through the DigitalOcean control panel. Since this is the community, we won’t be able to help you with billing related issues but they will be able to since they will have direct access to your account.

They should be able to tell you what the status of the charge attempt is/was and why it’s failing.

Hey @wksz2k,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Alex.