Question

I can not pay my ballance because it is <5$, and my droplet limit is set to 0!

Posted March 3, 2017 1k views
Billing

I can not pay my ballance because it is <5$, and my droplet limit is set to 0! I tried to pay several times, checked credit card - it is ok, it should work.

Add a comment
wksz2k
By:
wksz2k
Add a comment

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
2 answers
Woet March 3, 2017

Contact Support.

Reply Report
jtittle1 March 3, 2017

@wksz2k

The best course of action would be to contact support by opening a ticket through the DigitalOcean control panel. Since this is the community, we won’t be able to help you with billing related issues but they will be able to since they will have direct access to your account.

They should be able to tell you what the status of the charge attempt is/was and why it’s failing.

Reply Report
Submit an Answer

Related

Looking for something else?

Ask a new question Search for more help