Hi. I followed your billing mail. my first top-up was Jan 30,2020 $5. and I’ve got new email top-up again Feb 19,2020. top-up $5 again. and today Mar 2,2020 I just follow your email and instruction and I top-up $5 for 2times today. I don’t know what happened now… from end of Jan to early march now… it actually a month more… how come I have to top-up so often…?! pls check this out. what’s the problem exactly…
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Hey @ssong2s2s2,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - Bobby.
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