I submit ticket, never heard back

Posted February 28, 2020 350 views
DigitalOcean Accounts

During the DigitalOcean problems on Feb 26, my droplet started getting connection problems, I submitted a ticket and I’m still waiting.

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4 answers

Hey @mhweb,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

@MattIPv4 I have already replied yesterday to the technician with the requested information, and I’m still waiting without an answer.

Also, this morning it wasn’t easy to load the digitalocean community website or the control panel to view the droplets.

Any other website works perfectly (eg, facebook, microsoft, etc.) on the computer and i reset all the network settings locally just in case on the local computer and I’m still seeing issues.

  • Hi there @mhweb,

    Unfortunately, there is nothing more that we on the Community can do to help. We escalated your ticket yesterday and have no further abilities to assit with your ticket as we do not have access to them or accounts.

    Hope that helps!
    - Matt.

Just to be sure, when you get an email from a technician, you can simply hit the reply button button to respond and submit any other information they requested, correct?