It’s been 24 hours since I have been locked out of our server and I haven’t heard a peep from DO. I ran updates yesterday morning followed by a reboot. The server never came back up. I intended to login to DO, replace the droplet with the latest backup and be back online in a few minutes. Unfortunately, I am unable to login to DO. The main problem is that the email account used to receive the 2 factor authentication code is (stupidly) hosted on the very server that is down. I opened a ticket (#03451111) and 8 hours later tried again (creating another ticket #03451678) with no response. Having lost an entire day of online sales, what do I need to do next?
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Hey @ffo,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
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