My droplet of turned off

Today my droplets totally went down .i don’t know what is happening. I wrote 3-4 emails to support none of them reply. Are you serious? Since last 8 hours, my service is turned off. I couldn’t connect with putty.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Accepted Answer

Have you tried to sign in to the dashboard and access the server from there? If you can find the server in your dashboard and it’s powered on and still can’t sign in using putty it’s probably something wrong with your ssh config.

Try restarting the droplet or sign in through the console in the dashboard.

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel