This is extremely frustrating !!
My team’s account was blocked the moment I credit it with money. It is asking me to verify the identity - which is weird since my main account is not locked, I had just made a payment and I have had this account for more than 6 months.
I tried using all 3 of their authentication systems (twitter,github,google) all say forbidden after I enter my info.
The support team said there is no ETA on when this will get resolved!!
Is this normal ? Anyone else experiencing this?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
It should take 7 days max, those auth services make no difference. If you have 2 accounts open at the same time I’d expect that to be the reason to why you were blocked since it’s a violation of terms and services.
Hi Thank you for the reply. I only have 1 account from which I created a team account , then credit it with money. My team account has been online for at least 3 months , this only happened after I added money to it.
Nothing new here. If you want to get some action go give them a one star review.
Maybe if we hurt them in the reputation sone they will stop beating up on the small developer.
Maybe that will wake them up.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.