Question

New Account - Stuck in Step 2 (Billing Info)

Posted July 24, 2017 1.5k views
Billing

Hey there,

i have created a new account and everything goes fine, till the point where i have to add payment. i have chosen Paypal and used the 5 Dollar payment-plan.
It all worked out fine and now i am in a loop at the second step (Billing Info). I have waited now over an hour and nothing changed.

Are there any known problems?

Cheers

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toolb0x
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2 answers
hansen July 24, 2017

Hi @toolb0x

There has been problems with processing new credit cards, but it should have been resolved 2 hours ago:
http://status.digitalocean.com/incidents/8yt4lllyvhg1

But it might have impacted the PayPal too in some way. It might be a problem with the verification process, which doesn’t start correctly.
Please create a ticket in Support via the control panel, since the community forum cannot help with this.

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toolb0x July 24, 2017

hi @hansen ,

thanks for your reply. i have already opened a ticket for this issue,
but no response since over an hour. :-(

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