Not able to access my websites. DNS Server issue.

Posted August 2, 2017 5.8k views

Hello, Digital Ocean support and community.

I am not a tech guy by trade so please forgive me for any ignorance that comes through on this question.

I have two droplets that supposedly link to domains. These domains are operating on Wordpress 4.8 and are and

I was able to edit these sites using the IP of the droplet up until the point that I connected the droplet to my domains. I am sure I am missing something but am not sure what.

This is the Error I receive from both sites:

“This site can’t be reached’s server DNS address could not be found.
Search Google for bridgetribe

I changed the nameservers on my GoDaddy account and as such this is the message they give me about the DNS:

We can’t display your DNS information because your nameservers aren’t managed by us.


Using custom nameservers Change

As stated above I originally was able to edit the WordPress site using DropletIP/wp-admin
but now I can’t reach the site at all. Any help or suggestions would be much appreciated. I am thinking about calling GoDaddy but figured it must have been a mistake on this end.

Figured this could help here is how one of my DNS look on this side:

What’s next? You need to update your nameservers with your domain registrar for the records below to take effect. Learn how to do that
Create new record






Use @ to create the record at the root of the domain or enter a hostname to create it elsewhere. A records are for IPv4 addresses only and tell a request where your domain should direct to.


Enter @ or hostname


Select resource or enter custom IP
JGF111 NYC3 /
BridgeBurningBush NYC2 /


Enter TTL
Create Record
DNS records
Type Hostname Value TTL (seconds)

A directs to

3600 Copy More
NS Copy directs to Copy

1800 Copy More
NS Copy directs to Copy

1800 Copy More
NS Copy directs to Copy

1800 Copy More

Any and all help from more experienced users of digitalocean is much appreciated.

John Fagan

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1 answer

Hi @jfagan

From what I’m seeing on

dig NS +short

dig A +short

But I don’t see an A record for Create one by using @ as Hostname and point to your droplet IP.

And it looks like has the same problem. There’s only a record for www but not the root domain.

On both domains, your web server (Apache) has been setup to redirect from to - but since you don’t have any DNS records for your root domains, then this will always fail.

  • Thank you for the response @hansen

    I appreciate the time you took to respond. Let me try this out!

    I will keep you posted.

  • So I did what you said and it worked to an extent.
    I typed in the IP and the web name and they all linked to the same root domain as you say:, I created the A record for the root domains.

    The error I am getting now on this WordPress site is:

    This page isn’t working redirected you too many times.
    Try clearing your cookies.

    and the same for

    Thanks for the help I will ask a fresh question now as well hope you get a chance to respond.