Question

Root password reset email not received

Posted December 13, 2019 1k views
DigitalOceanControl PanelsUbuntu 16.04DigitalOcean Accounts

I hit the reset button ages ago and I still haven’t received any emails, although the notification conveyed that the email has been sent. How many years should I wait for the email to arrive?

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2 answers

Hi @Kalki,

In our public community, we aim to answer open questions about anything SySAdmin, DigitalOcean and beyond. However, we don’t know such specifics as when will be the e-mail received. Usually it’s received instantly. As such can I ask if you have you checked your SPAM folder?

If you haven’t received anything there as well, please contact our support. They will be more than happy to assist you with your issue!

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

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