Support is not terrible. DigitalOcean has NO suppost at all.

My websites were down. Backups are only once a week, and backups didn’t work.
So, no response from DO several DAYS and NO help furher.
I was able to solve the issue with help of 3d party specialists.
Stupid billing and tax system.
Thinking about changing hosting provider.

Higly unreliable hosting service.

Agree Service is awful. Worst thing i ever had. My droplet is down for like 15 mins now and i have opened a ticket…no one answers???? wow just wow…SERVICE S-U-C-K-S i dont even know why i am paying anymore…

Their “support” is full of idiots. I am asking one question, and they are responding to absolutely another. They absolutely did not read my responses and continues to write random answers.

Hi, the issue was related to network connectivity with DO data center. I appreciate the fact that DO has the most robust setup. Thus, the possibility of having any issue is almost none. However, whenever there is an issue, responses have not been very satisfactory for me. First response and follow-up responses are very slow.

The issue appears to be resolved.

Thank you

Today the same problem occured again. From last three hours I am waiting for a replay. I have replied twice.

I cannot believe this is the quality of DO support.

Support is terrible… my server is blocked for 4 hours without answer… And I cant get my data to create another droplet… I ask help but they dont care…

Is it long enough 30 min of waiting in order to get at least a “Hello” from CS? Or should I wait more? : )

is the service at this company still this bad???? thinking of moving to DO… but the fact they have NO support OR sales phone number… and apparently don’t reply to email quickly either… no sure.

How is service here in 2017?

Agree there service is terrible… looks like time to say good bye to DO and switch to another reliable provider like Amazon.

Your service and support team are very bad exp in my carrier. droplet has been out of networking. we try to solve many times created 10 tickets but did not receive any reply and solution. this is my production server.

Teeerrrriblleee support!!!!!!!!!!!!!!!!!!!!1

Awwwful!!! They claim that they can’t do anytihing since the droplet is a “black box” for them....

Since they tell you this..... it means if anything goes wrong, you are on your own!

Worst service I have ever seen,

My account got suspended due to late payment, I just cleared all of dues few days back and since then I have inquired multiple times about the status; one of their support guy named “Jason” (more like an Indian guy with a fake name and poor English) responded that my account is under surveillance at their trust and safety department, which of course doesn’t make any sense and the way he has responded was completely unprofessional and even the sentences don’t make any sense at all.

Very poor customer support.

Terrible support.
My droplet is down for 3 days,I have an open ticket but they take in average 12 hours to reply back. I understand we are not paying for support but 12 hours is VERY BAD. I am with them almost 5 years now i am thinking to move to amazon

I also agree that the customer support doesn’t seem to meet the required standards.
no phone support at all. opened a ticket few hours ago and no response till now.

looks like when an urgent response is required, cannot rely on digital ocean email support. not good to grow your company on an infrastructure provided by a company that doesn’t seem to respond promptly to tickets and doesn’t provide phone support.

My server has been down for TWO DAYS! Please help with Ticket #725971.

Moving to Alibaba’s $4.50/month service. Unbelievable lack of response at DO.

Terrible, a year ago, when we started to use DO, it used to work fine, but now, even spending 20x more, no ticket takes less than 12 hours, in all the last tickets we give up the help, in most cases we can not waiting for so much, detail is that we have opened 7 tickets in more than a year, they can not answer for the 1 single ticket per month (nor even enough).

I am not happy with the support,my website is down since 1hour and they dont have any care i opened the ticket as well but no response up till now ,pathetic support.

I am seriously thinking to switch hosting to another hosting provider. Anyone who can suggest me good hosting provider,ill really appreciate.

shahusman09@gmail.com

Regards,
Usman

The worst support ever in the hosting market!
I have been hosting websites and web applications for more than 10 years, and I have never been in a situation were the support did not reply to my emails!

They disabled networking on one of my droplets one week ago, and they do not reply to emails since then! I am sending them emails since one week and no one replied!
I’m so gonna find another serious hosting provider!

I’m experincing the same issue !

Two weeks ago, I found all of our Server STMP port suspended and I found I got a 48 hours Account suspension notice,“Due to your account history ..........” no further explaination.

I’m a little be confused, if it’s not about Spammer/IP problem, why DO suspend my account ? After digging into this problem, I found these IP suspended for Spamhaus report, we
are domain registrar, the spamhause reported that one of our client is abusing the domain name for Spam activity and Our support team failed to suspend the account in time.
So Spamhause suggesting our hosting provider suspend of our servers.

Once I found that, I took action immediately suspending the domain name in problem, and replyed to Spamhaus, it tooks 3 days for one reply from DO about suspension !!!!!

Spamhaus requesting a removal request from DataCenter Like DO so the IPs can be removed.

Further more, till now , 4 domain name IP is still suspended.And I did get a reply form them from two week ago. Day afterwent by, and still no message.

Is it sounds insane, suspend all of our account and SMTP server suspend till now just because one of our client abusing the domain name? We took action in time and you keep ignoring our effort and cooperation.

Truely , I don’t feel the existing of cutomer support!!!! Yes, we only purchased 7 servers from you，I’m a tiny customers.

DO ’s product are so good, they are providing a simplied web UI , Simplied easy use products, and even simplied Support for every customer :D， everything is simplied

If you don’t want to be treated like me, just go find another provider. At least , 24 hours Live support must needed !

Truely The worst support ever in the hosting market!

My website all data deleted within one hour. I thought that was a hacker. 3 or 4 hours later they send me couldn’t process the payment from my card. how should I know there is a payment issue before it deleted? The best part is after one day later the red notice displayed and asked me to pay. I’ve created a ticket and there is no reply to my ticket. my total site was lost but there was a backup and I’ve moved to whois.com. this was my first failed attempt on my card and I’ve paid for 4 projects over a year. but before they try to inform me they deleted and notice me. no support and no reply.

I already paid with invoice proof. But system still ask for payment. I messaged to support for 2 days already but no response. This is completely ridiculous.

Yes, My server down since last three days no reply (raise 4 tickets). I cant access server via putty and scp. no network in my server. These people and Digital ocean both are sucks . I cant download my file. Digital console is worst cant even copy.
I am changing my server its worst experience i ever faced.