I’m experincing the same issue !
Two weeks ago, I found all of our Server STMP port suspended and I found I got a 48 hours Account suspension notice,“Due to your account history ..........” no further explaination.
I’m a little be confused, if it’s not about Spammer/IP problem, why DO suspend my account ? After digging into this problem, I found these IP suspended for Spamhaus report, we
are domain registrar, the spamhause reported that one of our client is abusing the domain name for Spam activity and Our support team failed to suspend the account in time.
So Spamhause suggesting our hosting provider suspend of our servers.
Once I found that, I took action immediately suspending the domain name in problem, and replyed to Spamhaus, it tooks 3 days for one reply from DO about suspension !!!!!
Spamhaus requesting a removal request from DataCenter Like DO so the IPs can be removed.
Further more, till now , 4 domain name IP is still suspended.And I did get a reply form them from two week ago. Day afterwent by, and still no message.
Is it sounds insane, suspend all of our account and SMTP server suspend till now just because one of our client abusing the domain name? We took action in time and you keep ignoring our effort and cooperation.
Truely , I don’t feel the existing of cutomer support!!!! Yes, we only purchased 7 servers from you,I’m a tiny customers.
DO ’s product are so good, they are providing a simplied web UI , Simplied easy use products, and even simplied Support for every customer :D, everything is simplied
If you don’t want to be treated like me, just go find another provider. At least , 24 hours Live support must needed !
Truely The worst support ever in the hosting market!
Ok, I’m a little upset. So bare with me. I just left Linode to come here. Spent ALL day working on a server Droplet and at the end I install Postfix. Problem with VERY FIRST email sent out to test my postfix setup…the email was blocked by GOOGLE. Their error message says my (very new) ip address is on a spam blacklist?!?! I look and look and look for support button …find support ticket button....yea. Fill out ticket…receive my own ticket(boooo) with a link for me to respond TO MYSELF. OMG. The sun is coming up now. WHY is the ticket I am sending to DIGITAL OCEAN for support being sent to myself to answer? Am I understanding this set up wrong somehow? Is there another support area? Here is my ticket—-> https://cloud.digitalocean.com/support/tickets/1566868?i=0611fd
After a mistaken charge back, a new credit card was added and DO continued to bill the account. Regardless, the account was disabled and droplets removed after 2 days, robbing a non-profit used to benefit newly released felons of it’s web presence and data. An over-eagerness to delete data that costs you near nothing to maintain - not validating that emails were read and data backed up - all reasons to never host anything critical with DO.
I’m having the same issues.
Deployed the full stack of our apps via DO/k8s. One of the hosts stuck and not responding. 24 hours past – no responses.
Went in, and found out that my other ticket (1-2 months ago) is still not even progressed.
Looks like there is no support at all.
Probably will advocate more people to move to GCP, had good feeling deploying there for the past 4 years. Also, it turns out a bit cheaper when comes to the scale.