Question

Terrible Customer Support

Be thankful to god that no problem should ever arise in your journey with DO. Because when there is an issue, DO as bad as any other hosting in the market.

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Accepted Answer

We are more than willing to help you with whatever issue you may be encountering but you won’t get much accomplished on this community forum without providing any details of the issue. If you had a poor experience with our customer support team please share the ticket number so we can bring it to the attention of the Support management team for review.

Their “support” is full of idiots. I am asking one question, and they are responding to absolutely another. They absolutely did not read my responses and continues to write random answers.

Support is not terrible. DigitalOcean has NO suppost at all.

My websites were down. Backups are only once a week, and backups didn’t work. So, no response from DO several DAYS and NO help furher. I was able to solve the issue with help of 3d party specialists. Stupid billing and tax system. Thinking about changing hosting provider.
Higly unreliable hosting service.

Digital Ocean Has only one way to reach out & its through their support ticketing tool. If you get an issue, then you are left at the mercy of their support staff. No SLA, No Response, No Clear Answers.