I’m experincing the same issue !
Two weeks ago, I found all of our Server STMP port suspended and I found I got a 48 hours Account suspension notice,“Due to your account history ..........” no further explaination.
I’m a little be confused, if it’s not about Spammer/IP problem, why DO suspend my account ? After digging into this problem, I found these IP suspended for Spamhaus report, we
are domain registrar, the spamhause reported that one of our client is abusing the domain name for Spam activity and Our support team failed to suspend the account in time.
So Spamhause suggesting our hosting provider suspend of our servers.
Once I found that, I took action immediately suspending the domain name in problem, and replyed to Spamhaus, it tooks 3 days for one reply from DO about suspension !!!!!
Spamhaus requesting a removal request from DataCenter Like DO so the IPs can be removed.
Further more, till now , 4 domain name IP is still suspended.And I did get a reply form them from two week ago. Day afterwent by, and still no message.
Is it sounds insane, suspend all of our account and SMTP server suspend till now just because one of our client abusing the domain name? We took action in time and you keep ignoring our effort and cooperation.
Truely , I don’t feel the existing of cutomer support!!!! Yes, we only purchased 7 servers from you，I’m a tiny customers.
DO ’s product are so good, they are providing a simplied web UI , Simplied easy use products, and even simplied Support for every customer :D， everything is simplied
If you don’t want to be treated like me, just go find another provider. At least , 24 hours Live support must needed !
Truely The worst support ever in the hosting market!