Question

This site can’t provide a secure connection - after deploying an App

Posted October 25, 2020 146 views
DigitalOcean App Platform

After deploying an app and navigating to its primary domain name, my Google Chrome says:

This site can’t provide a secure connection

mydomain.com uses an unsupported protocol.

ERRSSLVERSIONORCIPHER_MISMATCH

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer

Hello @ReWild

This can happen when the CNAME isn’t yet configured before adding it to app. Our TLS certificate issuer caches the NXDOMAIN (not found) DNS record, and the TLS certificate issuing is delayed. Normally it resolves automatically once the NXDOMAIN cache expires in about 30-90 minutes.

We are working on improving that for cases like this when the domain CNAME is only recently created.

If you are still experiencing an issue after 90 minutes then please reach out to the support team.

-Dikshith

Submit an Answer