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Accepted Answer
Make sure that you type password manually if you are using Web Console. You can’t copy/paste in Console window. Also make sure you are using right keyboard layout, also if you are using numeric part of keyboard check is it working in Console (and is Numlock On).
Once you type root and after that your password, you’ll be logged in, but you’ll have to change password.
First type in old (current), then 2 times new one.
If you can’t make it working. Contact Support and ask them to mount Recovery ISO to your Droplet. From there, you can try changing password or backing up your data.