By saleve
Got a message telling me that I need to top up my account. When logging in, I get the message saying ‘We sent a verification code to your email. Enter the code from the email in the field below.’ Although it’s annoying to get this every time I log in, the verification process always worked in the past.
For some reason, I’m now no longer receiving the verification code. Nothing changed on my side, and no sign of the verification mails in my spam folder.
I sent a support ticket, but still no response after several hours. So right now I’m locked out of my account, unable to make a payment to DO, to manage my droplets or DNS. Just how long does it take for support to respond?
Ironically, I was of course not even able to log in with my account to post this message! So have created another account just for this. Crazy.
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Accepted Answer
Hey @saleve,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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