Unable to reach DigitalOcean server from Russia

April 11, 2019 887 views
Networking

I am unable to reach DigitalOcean droplet IP addresses from any local ISP in Russia. How do I fix this?

(This question is part of a series in which we ask questions using language that is similar to common support tickets, to improve our publicly searchable support database)

3 Answers
jarland MOD April 11, 2019
Accepted Answer

Greetings!

I'm sorry to hear about the trouble this is causing for you. While we have heard several cases of ISPs in Russia blocking access to DigitalOcean IP addresses, it is not necessarily a universal truth that customers from Russia cannot reach our servers. For that reason, we prefer not to make assumptions too quickly. The first thing you need to do is run an MTR to our network. You can use your droplet IPs, as well as the hostnames found for all of the speed tests here:

http://speedtest-sfo1.digitalocean.com/

If you have never run an MTR before, this guide should help:

https://www.digitalocean.com/community/tutorials/how-to-use-traceroute-and-mtr-to-diagnose-network-issues

If the MTR consistently halts before reaching our network, your ISP is likely the first call that you need to make. Please do feel free to drop us a line as well, we like to see information that helps us identify connectivity issues for our customers. You can include the result of an MTR in an email to us here:

https://www.digitalocean.com/company/contact

Jarland

by Justin Ellingwood
In this guide, we will discuss how to use traceroute and mtr to diagnose network issues. These tools and utilities will provide a good overview of what stage of the network is causing problems. You can tell if an issue falls within your realm of influence or whether you need to contact the owners or maintainers of alternate networks.

Same huge problem here. Hundreds of thousands of players are unable to play our multiplayer games because of this. Any solution digitalocean???
How can you set such an IPs that are blocked by multiple ISP ?!?

Same issue here. I understand Russia is, like China, not easy to work with but still...

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