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Unable to reach DigitalOcean server from Russia

Posted April 11, 2019 6.8k views
Networking

I am unable to reach DigitalOcean droplet IP addresses from any local ISP in Russia. How do I fix this?

(This question is part of a series in which we ask questions using language that is similar to common support tickets, to improve our publicly searchable support database)

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jarland
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jarland

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6 answers
jarland April 11, 2019

Greetings!

I’m sorry to hear about the trouble this is causing for you. While we have heard several cases of ISPs in Russia blocking access to DigitalOcean IP addresses, it is not necessarily a universal truth that customers from Russia cannot reach our servers. For that reason, we prefer not to make assumptions too quickly. The first thing you need to do is run an MTR to our network. You can use your droplet IPs, as well as the hostnames found for all of the speed tests here:

http://speedtest-sfo1.digitalocean.com/

If you have never run an MTR before, this guide should help:

https://www.digitalocean.com/community/tutorials/how-to-use-traceroute-and-mtr-to-diagnose-network-issues

If the MTR consistently halts before reaching our network, your ISP is likely the first call that you need to make. Please do feel free to drop us a line as well, we like to see information that helps us identify connectivity issues for our customers. You can include the result of an MTR in an email to us here:

https://www.digitalocean.com/company/contact

Jarland

How To Use Traceroute and MTR to Diagnose Network Issues
by Justin Ellingwood
In this guide, we will discuss how to use traceroute and mtr to diagnose network issues. These tools and utilities will provide a good overview of what stage of the network is causing problems. You can tell if an issue falls within your realm of influence or whether you need to contact the owners or maintainers of alternate networks.
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deyandv July 12, 2019

Same huge problem here. Hundreds of thousands of players are unable to play our multiplayer games because of this. Any solution digitalocean???
How can you set such an IPs that are blocked by multiple ISP ?!?

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Ploulack August 6, 2019

Same issue here. I understand Russia is, like China, not easy to work with but still…

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pjlegendreiv August 28, 2019

Can Digital Ocean do anything to address this?

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vladlesin November 27, 2019

I suppose the only option now is to reserve non-blocked “floating ip”(https://www.digitalocean.com/docs/networking/floating-ips/) and assign it to newly created droplet.

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FreedomBarometer February 24, 2020

Dear Digital ocean,

Users from Russia are complaining our website freedombarometer.org is not accessible in the last ¾ days, as “the server does not respond”. Can you please explain whether just temporarily there was a problem; when the problem will be resolved if it has not been already; what kind of measures can we take to prevent this from happening again? Looking forward to hearing from you.

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