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Unable to SSH into brand new droplet

Posted on October 2, 2014

I am not able to connect to the droplet via putty 104.131.96.11

I followed the article here https://www.digitalocean.com/community/tutorials/how-to-log-into-your-droplet-with-putty-for-windows-users

I get Network Error Connection timeout. I checked the ssh server status in droplet and it shows its running. I started the demo mean app on node.js but cannot access via web browser either. This is my first shot at Digital Ocean.



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check firewall is installed

sudo ufw status

if not, then install it:

sudo apt-get install ufw

then allow ssh:

sudo ufw allow ssh

Check your firewall and make sure the ssh service is enabled. Typical symptom when not enabled is you don’t get a login prompt when connecting externally, but you do when connecting via the digital ocean droplet console.

This happened to me when I changed the default port from 22 to 12345. If like me, you did the same, you need to add a rule to the firewall which will allow ssh connections via the port you specified.

sudo ufw allow 12345

Fixed my issue.

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