Question

Wordpress 502 & 504 Errors NGINX & PHP-FPM

So, my server was doing fine, but recently my Wordpress has been getting a lot of 502 and 504 errors – mostly when making updates to the site. I think it’s a PHP-FPM issue and perhaps how my server is configured since I’ve upgraded a couple times and it should be blazing fast – I have the 4GB / 60 GB / 4TB option.

@jtittle I saw you were an expert in this kind of thing.

Here’s my nginx.conf:

worker_processes 4; worker_rlimit_nofile 20480;

pid /var/run/nginx.pid;

events { worker_connections 2048;

    use epoll;
    multi_accept on;

}

http { set_real_ip_from 127.0.0.1; real_ip_header X-Forwarded-For;

    server_names_hash_bucket_size 64;
    server_name_in_redirect off;

    include /etc/nginx/mime.types;
    default_type application/octet-stream;

    access_log off;
    error_log /var/log/nginx/error.log;

    keepalive_timeout 65;
    keepalive_requests 100000;
    sendfile on;
    tcp_nopush on;
    tcp_nodelay on;

    types_hash_max_size 2048;

    client_body_buffer_size      128k;
    client_max_body_size         24m;
    client_header_buffer_size    1k;
    large_client_header_buffers  4 4k;
    output_buffers               1 32k;
    postpone_output              1460;

    client_header_timeout  3m;
    client_body_timeout    3m;
    send_timeout           3m;

    open_file_cache max=1000 inactive=20s;
    open_file_cache_valid 30s;
    open_file_cache_min_uses 5;
    open_file_cache_errors off;

    gzip on;
    gzip_vary on;
    gzip_min_length 1000;
    gzip_types
    application/x-javascript
    application/javascript
    text/css
    text/javascript
    text/plain
    text/xml
    application/json
    application/vnd.ms-fontobject
    application/x-font-opentype
    application/x-font-truetype
    application/x-font-ttf
    application/xml font/eot
    font/opentype font/otf
    image/svg+xml
    image/vnd.microsoft.icon;
    gzip_disable "MSIE [1-6]\.";

    log_format main      '$remote_addr - $remote_user [$time_local]  '
    '"$request" $status $bytes_sent '
    '"$http_referer" "$http_user_agent" '
    '"$gzip_ratio"';

    log_format download  '$remote_addr - $remote_user [$time_local]  '
    '"$request" $status $bytes_sent '
    '"$http_referer" "$http_user_agent" '
    '"$http_range" "$sent_http_content_range"';

    map $status $loggable {
            ~^[23]  0;
            default 1;
    }

    server_tokens off;

    #include /etc/nginx/naxsi_core.rules;


    server {
            listen 80;
            listen 443 ssl http2;
            server_name www.nerdlouisville.org *.nerdlouisville.com;
            
            ssl_protocols TLSv1 TLSv1.1 TLSv1.2;                ssl_ciphers 'ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-DSS-AES128-GCM-SHA256:kEDH+AESGCM:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA:ECDHE-ECDSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-DSS-AES128-SHA256:DHE-RSA-AES256-SHA256:DHE-DSS-AES256-SHA:DHE-RSA-AES256-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:AES:CAMELLIA:DES-CBC3-SHA:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!MD5:!PSK:!aECDH:!EDH-DSS-DES-CBC3-SHA:!EDH-RSA-DES-CBC3-SHA:!KRB5-DES-CBC3-SHA';
            ssl_prefer_server_ciphers on;
            ssl_certificate /etc/letsencrypt/live/nerdlouisville.org/fullchain.pem;
            ssl_certificate_key /etc/letsencrypt/live/nerdlouisville.org/privkey.pem;
            ssl_trusted_certificate /etc/letsencrypt/live/nerdlouisville.org/chain.pem;
            ssl_session_cache shared:SSL:128m;
            ssl_session_timeout 1d;
            add_header Strict-Transport-Security "max-age=31557600; includeSubDomains";
            add_header X-Frame-Options "SAMEORIGIN" always;
            add_header X-Content-Type-Options "nosniff" always;
            add_header X-Xss-Protection "1";
            ssl_stapling on;
            ssl_stapling_verify on;
            resolver 8.8.8.8;
            
            return 301 https://nerdlouisville.org$request_uri;
    }
    server {
            server_name     nerdlouisville.org nerdlouisville.com;
            listen 80;
            return 301 https://nerdlouisville.org$request_uri;
    }
    server {
            listen 443 ssl http2;
            server_name nerdlouisville.org;
    
            ssl_protocols TLSv1 TLSv1.1 TLSv1.2;                ssl_ciphers 'ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-DSS-AES128-GCM-SHA256:kEDH+AESGCM:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA:ECDHE-ECDSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-DSS-AES128-SHA256:DHE-RSA-AES256-SHA256:DHE-DSS-AES256-SHA:DHE-RSA-AES256-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:AES:CAMELLIA:DES-CBC3-SHA:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!MD5:!PSK:!aECDH:!EDH-DSS-DES-CBC3-SHA:!EDH-RSA-DES-CBC3-SHA:!KRB5-DES-CBC3-SHA';
            ssl_prefer_server_ciphers on;
            ssl_certificate /etc/letsencrypt/live/nerdlouisville.org/fullchain.pem;
            ssl_certificate_key /etc/letsencrypt/live/nerdlouisville.org/privkey.pem;
            ssl_trusted_certificate /etc/letsencrypt/live/nerdlouisville.org/chain.pem;
            ssl_session_cache shared:SSL:128m;
            ssl_session_timeout 1d;
            add_header Strict-Transport-Security "max-age=31557600; includeSubDomains";
            add_header X-Frame-Options "SAMEORIGIN" always;
            add_header X-Content-Type-Options "nosniff" always;
            add_header X-Xss-Protection "1";
            ssl_stapling on;
            ssl_stapling_verify on;
            resolver 8.8.8.8;
    
            if ($http_user_agent ~ "MSIE" ) {
                    return 303 https://browser-update.org/update.html;
            }
    
            charset utf-8;
            
            
                    
        root /var/www/html;
        index index.php index.html index.htm;
        
            location / {
                    try_files $uri $uri/ /index.php?q=$uri&$args;
            }
            
            location /forum {
                try_files $uri @vanilla;
            }
            location @vanilla {
                rewrite ^/forum(/.*) /forum/index.php?p=$uri&$args last;
            }
                            
    
            location ~* \.(jpg|jpeg|gif|png|css|js|ico|xml)$ { expires 5d; }
            location = /favicon.ico { access_log off; log_not_found off; }
            location = /robots.txt { access_log off; log_not_found off; }
            location ~ /\. { log_not_found off; deny all; }
            
            
            location ~ \.php$ {
            include snippets/fastcgi-php.conf;
            fastcgi_pass unix:/run/php/php7.0-fpm.sock;
            }
    
    }
    
    
    
    upstream backend {
            server 127.0.0.1:4567 weight=1;
    }
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Jonathan Tittle • August 3, 2017
Accepted Answer

@michaelppfaff

The error in the PHP-FPM log:

server reached pm.max_children

When this happens, generally PHP-FPM will restart, which will cause a failed connection if NGINX is attempting to connect at the same time. We can up the limits on this setting as well as others in the www.conf file.

I’d make a backup of your www.conf file:

cp /etc/php/7.0/fpm/pool.d/www.conf /usr/local/src/www.conf

Then modify these values in /etc/php/7.0/fpm/pool.d/www.conf

pm.max_children = 16
pm.start_servers = 8
pm.min_spare_servers = 6
pm.max_spare_servers = 12

That’ll raise the default limits to more usable limits, though depending on traffic and what you’re running, those may need to increase. Generally, all values I use are divisible by 2 (i.e. I won’t use 5, 7, 9, etc) to prevent odd rounding. Details on how to set pm.start_servers is in the configuration comments as well to give you an idea of what it should be set to.

You’d then need to restart PHP-FPM:

service php7.0-fpm restart
Jonathan Tittle • August 3, 2017

@michaelppfaff

Before reposting, let me clean up a bit ;-). When posting a ton of data, sometimes it’ll get flagged, but I can publish on my end :-).

Jonathan Tittle • August 3, 2017

@michaelppfaff

The first thing I’d recommend, before we get started with the configuration, would be to tail the logs.

tail -25 /var/log/nginx/error.log

Also, let’s take a look at the PHP-FPM log, which should be in /var/log as well.

tail -25 /var/log/php7.0-fpm.log

That should give us a clearer indication of anything that may be wrong. You can also run:

nginx -t

To see if there’s anything wrong with your NGINX configuration.

…

Let’s start there first and we’ll work our way up/down :-).

Flamber Hansen • August 3, 2017

Hi @michaelppfaff

Please supply the last lines from your error log from when the error happened:

tail -20 /var/log/nginx/error.log

And can you also post your PHP-FPM pool configuration, since you’re most likely either exceeding the memory limit or timeout.

/etc/php/7.0/fpm/pool.d/www.conf