Question

www cname not working after 12+ hours still getting 1001 error

Posted on May 22, 2025
Managed web/app hosting
Asked by puck

Hey I have a very basic setup, have a simple website on app platform and added my domain to digital ocean using digital to manage it.

Have added the name servers to the provider and everything is working when I go to mysite.com.

Added a CNAME record with hostname ‘www’ and alias '@'and waited 12+ hours and all I’m getting is 1001 DNS error. Looked online for a while and it was suggested to add www.mysite.com as a separate domain under networking/domains. Tried that but no luck. Also I was not sure about the setup for the www.mysite.com domain. If it’s separate, do I still need the CNAME on the mysite.com domain? And does the www.mysite.com domain need any records other than the nameservers?

I swear I got this working for another site very easily last time so not sure why it’s such a pita this time. Can someone please tell me the correct setup for getting www.mysite.com to work?

Thank you!

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Bobby Iliev

Site Moderator

• May 22, 2025

Hi there,

The DNS changes can take up to 24 hours to fully propagate, so it might be just a matter of a bit more time.

But to fix the 1001 error, I think that you need to make sure www.mysite.com is also added under your App Platform domain settings. That’s usually the missing piece.

If it still doesn’t work, best to reach out to support to double-check your setup: https://do.co/support

- Bobby

KFSys

Site Moderator

• May 22, 2025

Heya,

Make sure that DigitalOcean manages your DNS or that you are making the changes where the DNS is managed. Also just to make sure, I think that you need to make sure www.mysite.com is also added under your App Platform domain settings. That’s usually the missing piece.