Question

502 Bad Gateway Nginx, please help

Hi, our website is currently downed with error code 502 Bad Gateway and our web developer is currently out on Vacation. I am just an IT person on our network and i don;t have web coding knowledge. Hopefully, i can i get here to fix this issue.

here is what i know: Ubuntu Ruby on Rails on 14.04 (Nginx + Unicorn)

When i login to digital ocean, i see the droplet status was off , then I turned it on, but website still shows 502 Bad Gateway, i then tried to power cycle it, still the same thing. i tried the website by IP address and no luck. i can ping the IP address though…any idea?

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Bobby Iliev
Site Moderator
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December 2, 2020
Accepted Answer

Hello,

In addition to what has already been mentioned, I would recommend following these steps in case that you are having any problems with your nginx server and you are unsure on what the problem is:

  • Check if nginx is running:
systemctl status nginx

If nginx is running you should see something like this:

● nginx.service - The nginx HTTP Server
   Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2019-11-19 09:37:46 UTC; 2 days ago
     Docs: https://httpd.nginx.org/docs/2.4/

If nginx is not running then the output would look like this:

● nginx.service - The nginx HTTP Server
   Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
   Active: inactive (dead) since Fri 2019-11-22 08:41:01 UTC; 39s ago
     Docs: https://httpd.nginx.org/docs/2.4/
  • If nginx is not running you could start it with:
systemctl start nginx

Then check the status agian and make sure that nginx remains running.

  • If nginx did not start after a reboot, you could enable it so that it starts after the next reboot:
systemctl enable nginx
  • Check your nginx config syntax:
nginx -t

If you get an error, you would need to fix that problem and then you could restart nginx:

systemctl restart nginx
  • If you get Syntax OK when running nginx -t then your confiruation is correct, so I would recommend checking your error logs:
tail -f /var/log/nginx/error.log
  • Check the permissions of the files and folders in your document root:

Find the user that your nginx service is running as:

ps auxf | grep nginx

If you are using Ubuntu, the user should be www-data, so you would need to make sure that your files and folders are owned by that user, so nginx could read and write to those files:

chown -R www-data:www-data /var/www/yourdomain.com
  • Check if nginx is binding to the default ports:
netstat -plant | grep '80\|443'
  • Check if ufw allows TCP connections on port 80 and 443:
ufw status

If this is the case, you can follow the steps from this article here on how to configure your ufw:

https://www.digitalocean.com/community/tutorials/how-to-set-up-a-firewall-with-ufw-on-ubuntu-18-04

That is pretty much it, with all of the above information you should be able to narrow down the problem.

For more information I would suggest checking out this article here:

https://www.digitalocean.com/community/tutorials/how-to-troubleshoot-common-site-issues-on-a-linux-server

And here is also a quick video demo on how to do that as well:

Hope that this helps! Regards, Bobby Source: How to Troubleshoot Common Nginx Issues on Linux Server?

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