Decided to finally pull the trigger and sign up for DO (the $100 in free credit after funding your account was a great incentive), so I used my email and created an account. I then added my paypal information and funded the account with $5 to get me started for 1 month. Transaction goes through, and then my account was locked and the $5 is refunded to my paypal account. Any ideas what I can do to resolve this? I opened two tickets and no response over 4 days, so I’m asking here in the hope that someone can help me solve this problem.
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Hey @nestorguemezche,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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