By maypp
A week ago I logged in in my account and got the famous message that my account is suspended for “fraudulent behavior”. So I wrote immediately to the support, but still no any answer. Every day I’m replying to the ticket I submitted to ask if someone is going to answer my questions. So if anyone from the support is reading this please answer at least here!
This is my ticket. Only with an update - do not activate my account anymore! Just I want to be sure is deleted from your system. I already switched to another company!
“If you feel your account was locked in error you can take action! Please provide us with additional information about how you plan to use our platform.”
- I’ve got a promo code for 60days ($100 credit) from my online teacher. (I’m learning web development) so that’s why I register to DO. I’m planning to learn how to manage VPS and than host all my future project.
I’ve bought a new macbook few days ago and today for the first time I tried to log in in Digital Ocean I’ve got the message that my account is locked. I don’t know if this is the reason why your system thinks that my account has “fraudulent behavior”.
Could you please reply if I can continue use Digital Ocean?
If “restoring access to my account is not possible” what’s happen with the current droplets I have? Are you going to destroy them or are they going to stay alive and billed me every month for them? I have my Credit Card with you. I just read on the web that people with locked Digital Ocean account still got billed. Please confirm this will not happen in my case.
If I can’t use Digital Ocean anymore please delete all my personal info (especially my credit card details). Thank you
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Hey @maypp,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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