Question

Bad gateway after installing Rocket Chat

Posted on January 29, 2020
Applications
Asked by leodavesne

Hi,

I’ve followed the instructions to install Rocket Chat: https://marketplace.digitalocean.com/apps/rocket-chat

It worked fine while I was trying to connect directly via the IP.

Then I’ve set up a subdomain and generated an SSL certificate with the command:

rocketchatctl configure --lets-encrypt --root-url=https://chat.yourcompany.com --letsencrypt-email=admin@yourcompany.com

But now it doesn’t work anymore, and the page only displays “Bad Gateway”.

I think I’ve done things correctly with the subdomain: an A record and NTS records sending to DigitalOcean.

I have no idea what could be wrong, I’m new to Rocket Chat and DigitalOcean.

Any help is welcome, thanks!

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Bobby Iliev

Site Moderator

• February 2, 2020

Accepted Answer

Hi @leodavesne,

I’ve tried setting up a new Rocket Chat Droplet from the Marketplace and I ran the rocketchatctl command to issue an SSL certificate for my domain. This all worked as expected.

Have you tried checking the status of your Rocket Chat service to see if it is up and running:

sudo systemctl status rocketchat.service

If it is not running try to start it:

sudo systemctl start rocketchat.service

Let me know how it goes! Regards, Bobby

madebyaban • June 22, 2020

I solved the issue by reinstalling nginx.

First check if nginx is present;

sudo ufw app list

If it’s not listed then install;

sudo apt update

sudo apt install nginx

This worked for me. I don’t know what brought up the error though.

apid0 • March 14, 2020

Running sudo systemctl status rocketchat.service returns

● rocketchat.service - The Rocket.Chat server                                                                              Loaded: loaded (/lib/systemd/system/rocketchat.service; enabled; vendor preset: enabled)                                Active: failed (Result: exit-code) since Sat 2020-03-14 19:08:49 UTC; 1min 12s ago                                     Process: 1320 ExecStart=/usr/bin/node /opt/Rocket.Chat/main.js (code=exited, status=1/FAILURE)                         Main PID: 1320 (code=exited, status=1/FAILURE)                                                                                                                                                                                                 Mar 14 19:08:49 chat systemd[1]: Started The Rocket.Chat server.                                                        Mar 14 19:08:49 chat rocketchat[1320]: Meteor requires Node v12.0.0 or later.                                           Mar 14 19:08:49 chat systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE                 Mar 14 19:08:49 chat systemd[1]: rocketchat.service: Failed with result 'exit-code'.