Posted January 12, 2015 43.4k views

Does anyone have a phone number for digital ocean?

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14 answers
asb January 13, 2015
Pinned Answer

Hi! DigitalOcean does not offer phone support at this time. We’re happy to help here on the community site as best we can, and you can always open a support ticket directly in the control panel.

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ????????

I did create a ticket, but your response team is too slow. My server is down and my 5 websites are offline. I am losing my money and no buddy is replying.

It’s been 10 hours.

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

i’m in a similiar sitation. i’m frustrated because i’m experiencing issues and the support response time is poor. i can’t ever run a production environment if i’m forced to use ticket/email support AND Digital Ocean is response time is very slow.

digital ocean is the worst company that i haven’t saw still today ,
they have debited my amount from my account and saying card is invalid ,
if my card is invalid then how did they debited the amount from my account ?

similarly all the sites that my partner hosted in DO are regularly crashing .

please don’t prefer Digital Ocean ................

I can easily open and review tickets but also experiencing growing concern over the time delay as well for DO support–although DO has been very helpful thus far.

Earlier today I was on a support call with Google for a GSuite issue and they called me back within 1 min and screen shared to solve an admin issue then next min. If I need help with Wix I get a 3 min call-back response. With Squarespace, they don’t do phone support–only email. While Squarespace tries very hard, it’s too long a turnaround time with them although SS is an excellent SaaS product.

With my Hosting company, Hostpapa, tech support is available immediately when I call for troubleshooting–always been reliable so far. Digital Ocean is a mission-critical service so I also recommend that they improve response times and accessibility options and spend more on support. The features and UX are excellent but support is also a key differentiator. The pressure to be fully responsive is on us all. My client is still waiting for a fix and I cannot even login to DO because I am waiting for my DO accounts to be merged. Why? The DO server created a second account when using Goggle sign-on. Same account but updated email. If the email on file is different a new account is created. Make sense but no agile fix. I hesitated to delete that new account and re-login because it just might cause more confusion. In short, it’s not easy for any business to be fully responsive in real-time but hope DO is working on a stronger support experience. We only find out how challenging it is when we are in crisis mode. In my case, I cannot solve my problem by reading FAQs or using the DO knowledgebase.

This is so sad. I tried adding a prepaid card yesterday, and it was declined. Then when I got a credit card to add, the add card button was disabled with a message saying I should open a ticket. I have opened two tickets so far and no help has been received. My account stands to be suspended tomorrow if I don’t add the card with money. Digital Ocean is beginning to suck

Same to me. I have a very serious situation with some droplets and nobody answers me

3 days and they didn’t solve my problem! How can I recommend digital ocean services to my customers ????????

we are looking for a reliable WP host for about a dozen sites. Who do you like?

i have an employee whom setup my account we fired him or embezzeling we didnt think thered be an issue as we cntrol all the emails and havent had any issue resetting and accessing anything until now when I have a rogue ex employee whom used his cell hone for 2fa but its my account and I have the email.. I pay the bills and can change the password and all but I dont have the fired guys phone to receive a text for 2fa. In a case liket his Ive already been screewed by an employee embezzeling but now I’m goin got loose my servers and non of y clinets will have phone sservce sicne I cannot pay the bill!!@!@!@ Surely there has to be something that can be done

Same with me too.. It’s been more than 5 hours, my site is down and nobody replies to the support ticket. Really poor customer support. Now thinking to move to Amazon

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