January 12, 2015 9.1k views

Does anyone have a phone number for digital ocean?

  • Digital ocean doesn't offer phone support. You can only contact them via the forums, Twitter/facebook/Linkedin/Google+, ticket, and e-mail.

  • I logged in to my account and my droplets are gone. I cannto submit a ticket becasue I have no droplets now.

    I need to know what is going on ???

  • We need a password reset for our domain? We are locked out of our domain and unable to get emails. How to I get through to someone who can help?

  • Hi,

    My Public IP is and I am running tomcat 7 on 8080 port yesterday i accessed this tomcat.

    But now its not accessing and not able to connect my application what's wrong..? I renewal-ed to 5 months and my account is active

  • I logged in to my account and my droplets are gone. I cannto submit a ticket becasue I have no droplets now.

    I need to know how can i get this back????

  • Unable to update my email address!!! I have tried 3 different addresses and none came came thru!!! The service is quite degrading and then they will be surprised when it get outsourced to India
    Do you I have to wait 24 hours for a response? Has the issue is clearly on DigitalOcean'side!!!!!

  • Hey, I sent a request form for free student github package using my college identity proof.
    But one week passed and even now i didn't got any response on mail or any service.
    Please tell me someone how much i have to wait for that service. I needed that package very much.

10 Answers

Hi! DigitalOcean does not offer phone support at this time. We're happy to help here on the community site as best we can, and you can always open a support ticket directly in the control panel.


Our problem is when we view out droplet it shows "your event is processing..." and just spins.... it has been doing this for hours and we opened a ticket with no response. Our webserver is down and we cannot access with SSH... think there is an issue with our hosting but we have not received any response from our tickets... can anyone help?

Thanks in advance!

@andrewh452483 I am also currently having this issue right now, how did you resolve the issue? or was it ever resolved?


You are not replying, your servers and hardware are not stable, and its just a paid to work with you.

Expecting a senior acc. manager to contact me today if you wish to have us remaining as your customers.


I CAN'T GET MY EMAIL TO WORK SINCE YOU STARTED TO HOST MY DOMAIN. I need to get responses from you somehow. otherwise I need to change hosts.

I plan on re-sizing a server tonight and moving up to 4gb, will this affect the files or applications on that server? Also I've seen others having issues accessing their server after resizing?

I tried to contact but i havnt got nay email.
My Account was freezed by DO.
My Debit Card was there and i dont know why payment isnt go through..

I tried to add my new cc but same .. i cant able to add and on the other side i am getting emails of regarding urgent payment issue.

  1. you dont have any telephone support ( Major drawback.)
  2. Very difficult for indians to pay you.

Now just tell me how i can pay ?

I am new to this community. I just signed up and created a droplet. I need to share the FTP credentials of my new droplet to my team so they can transfer files to my droplet. How do I get this credentials.


I keep getting mailer demons saying that my emails aren't sending because of invalid email addresses. All the email addresses I am using are correct.

Can someone please tell me how to solve this problem?

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