Question

HOW TO CONTACT DIGITAL OCEAN BY PHONE?

  • Posted January 12, 2015

Does anyone have a phone number for digital ocean?

Subscribe
Share

My website is down and I submitted a ticket for help to upload the SSL certificate. How long before a reply to my ticket? I wish I could contact a person via phone.

I paid the money to Digital Ocean via Paypal debit card and after paying them my account gets blocked and also money debited for my account.

digitalOcean says While your credit is active, you will not be charged. but my money is debited why?

my email is mastersg161616@gmail.com

This comment has been deleted

Same here…one of my production server has been locked for couple days. Have been waiting for two days and no response yet. This kind of critical situation required high prioritized quicker response.

Digital ocean doesn’t offer phone support. You can only contact them via the forums, Twitter/facebook/Linkedin/Google+, ticket, and e-mail.


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Pinned Answer

Hi! DigitalOcean does not offer phone support at this time. We’re happy to help here on the community site as best we can, and you can always open a support ticket directly in the control panel.

digital ocean is the worst company that i haven’t saw still today , they have debited my amount from my account and saying card is invalid , if my card is invalid then how did they debited the amount from my account ?

similarly all the sites that my partner hosted in DO are regularly crashing .

please don’t prefer Digital Ocean …

i’m in a similiar sitation. i’m frustrated because i’m experiencing issues and the support response time is poor. i can’t ever run a production environment if i’m forced to use ticket/email support AND Digital Ocean is response time is very slow.

i’m in a similiar sitation. i’m frustrated because i’m experiencing issues and the support response time is poor. i can’t ever run a production environment if i’m forced to use ticket/email support AND Digital Ocean is response time is very slow.

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ???

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ???

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ???

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ???