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Hey!
I just answered a very similar question here:
Indeed and Nginx should not be related here as you are making outbound calls to that API.
I just tried connecting to telnet 196.188.120.3 38443 and it times out for me as well. So it sounds like that the third party provider has some firewall in place blocking all incoming traffic on that port.
The third party provider needs to allow your Droplet’s IP address to access port 38443 as this is the port that you are connecting to.
Port 443 is your HTTPS port for incoming connections.
Let me know how it goes once they allow your Droplet’s IP address for that 38443 port!
- Bobby
Heya,
I can confirm as the others posted that I can’t connect to 196.188.120.3 on pot 38443. This means the provider of that API is blocking the requests.
You can contact them and give them your IP address to whitelist. That way you would be able to connect to the said IP.
Heya,
You can contact the third-party and request to whitelist the droplet’s and other IP address from which you’ll connect.
Also allow outgoing traffic on port 38443.
Regards