Ticket Digital Ocean 9 Days Without Response!!

My server port 587, 465, 25 were blocked by DO. I cannot send outgoing emails. Need to get the block lifted. After I provide related info to support, they seem to ignore me. 9 days without a response. Very frustrating… :(

Ticket No. #578581

Also, I send this to forum to let folks know that, if your email service is not working, and you cannot debug, it is probably because DO blocked the port.

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

DigitalOcean Employee
DigitalOcean Employee badge
September 14, 2017
Accepted Answer

Hey there,

I’m really sorry about that wait time. Our Trust & Safety team handles these particular requests, and they are a bit short handed right now. Help is on the way, we’re on the path to resolving that as we speak. In the meantime, I’ll take ownership of this for you and you can expect a reply very soon.

Kind Regards, Jarland Platform Support Lead

Site Moderator
Site Moderator badge
February 12, 2022

Hey there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

Hope that helps! - Alex.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Dears at DigitalOcean, You have deactivated one of our most important droplets last Thursday. It has very critical, sensitive and irrecoverable data that our clients kept with us thinking it would be safe and secure, we also thought so since we deal with a big world-class provider like yourselves. We believe we did not commit any violation to your terms of service, therefore there is no reason you would interrupt our work which depends mainly and exclusively on your web servers. If you don’t fix this issue we will stop dealing with you again and we are warning the others in the field not to do also. Please give us a rational solution to the trouble you caused us.

Droplet IP: