Typing in a name for a subdomain is putting the name in front of the www

Posted October 8, 2021 84 views

I am following this guide:

I am expecting to type “api” in the HOSTNAME field and get:

But instead I get:

The only additional records I have are NS records pointing to, ns2, ns3 etc. and a CAA record reading

I tried deleting all the records and starting again, in case the presence of the www in front of (like “”) was part of the issue. This caused no change in the behavior of the A record input.

Obviously a me problem but I am not sure what the fix is.

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1 answer

Hey there!

It looks like you may have added your domain as a subdomain rather then to the DNS control panel. This would be the reason you are seeing If that is the case you should delete and add the domain again but add the apex domain You can then configure subdomains correctly under the apex domain.

Hope that helps!