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Why did I get unverified?

Posted on January 2, 2016

"At this time the hold on your account is permanent and there is no further information required at this time. " ~ Your friendly neighborhood Chuck from DigitalOcean.

Why would they tell me that my account has been unverified and is permanently locked after I purchase a “droplet”? They restricted my account before I even received an Email with my server IP and my root password. Can someone help me?



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