Question
Cannot access console.
- Posted on September 7, 2023
- StartupsDeploymentDigitalOcean DropletsConfiguration ManagementMonitoring
Asked by Carlos
We have a WP website hosted here on DO and cdn on Cloudflare.
We had an error 522 at one stage. we rebooted, no luck and did a power cycle. Then the error changed to 521. We cannot access the console to run any tests to see where the issue is. Pinged IP and we get no response.
It was fine till yesterday…yes we are building the website up and have now set a warning on the droplet and it’s reaching high CPU usage over 70%. We are a volunteer org at present so the budget is non-existent.
Firewall from Cloudflare has all the right info for port
The site is down now for close to 24 hours and we are literally stuck. Our usual IT DevOps guy just left so we are in the cold on this. Any help or advice is much appreciated.
Plus we would like to plan so this doesn’t re-occur and how to make sure of that.
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Heya,
You can use the Recovery Console in cases like this rather than the Web Console.
https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/
The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.
Now, if you rebooted your Droplet, try to ping it, see if it pings. If it doesn’t it means something with the Network has been out of sorts and I’ll recommend contacting DigitalOcean’s Support about that
As for the error of your Webisite, I’ll recommend checking your Error logs to see what’s going on, once you can enter your Droplet.
Hope that helps! - KFSys.
Hello @carloscrab
If you’re unable to access your droplet via ssh-client you can try via the recovery console as it’s intended for cases like this one.
https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/
In cases where the recovery console is also not responsive, you can try to reboot the droplet and give it another go using ssh-client or the recovery console. If the droplet is still not accessible then you can reach out to our support team and they will assist you.
https://www.digitalocean.com/support
Regards
This is now solved thank you