Join 1M+ other developers and:
- Get help and share knowledge in Q&A
- Subscribe to topics of interest
- Get courses & tools that help you grow as a developer or small business owner
Client cannot access a subdomain, even though I can
So I set up the client’s domain subdomain to a droplet, which serves as their “backend”. I can access the website fine on admin.clientdomain.com, on mobile, browsers and different browsers or computers. The DNS is handled by digital ocean, and I have confirmed this is working.
When the client attempts to access the subdomain on a safari browser (mac computer), it just reroutes to the main domain. When giving them the IP of the droplet, it just loads a white screen. The droplet has a Wordpress site from the marketplace loaded on it.
The site is also https encrypted with lets-encrypt.
1) Switched off the UFW firewall - no difference
2) Asked the client to clear the cache from their browser / try different browsers - no difference
3) Ran a traceroute from my side to the subdomain, which looks like its working fine.
The website is the default Wordpress one from the marketplace, I have the default apache2 conf, and in /var/html/.htaccess I have this (to redirect to the admin panel, as this is used as a CMS).
RedirectMatch ^/$ /wp-admin
λ tracert admin.vetyogi.com Tracing route to admin.vetyogi.com [18.104.22.168] over a maximum of 30 hops: 1 11 ms 5 ms 6 ms testwifi.here [192.168.86.1] 2 17 ms 22 ms 38 ms 10.13.144.1 3 57 ms 25 ms 18 ms lutn-core-2b-xe-013-0.network.virginmedia.net [22.214.171.124] 4 21 ms 24 ms 25 ms lutn-core-2a-ae1-0.network.virginmedia.net [126.96.36.199] 5 * * * Request timed out. 6 28 ms 16 ms 29 ms m686-mp2.cvx1-b.lis.dial.ntli.net [188.8.131.52] 7 * * * Request timed out. 8 18 ms 21 ms 19 ms uk-lon01b-ri1-ae-25-0.aorta.net [184.108.40.206] 9 22 ms 20 ms 26 ms ldn-b1-link.telia.net [220.127.116.11] 10 * 21 ms * ldn-bb4-link.telia.net [18.104.22.168] 11 21 ms 20 ms 16 ms ldn-b4-link.telia.net [22.214.171.124] 12 29 ms 19 ms 18 ms digitalocean-ic-306494-ldn-b3.c.telia.net [126.96.36.199] 13 * * * Request timed out. 14 * * * Request timed out. 15 27 ms 19 ms * 188.8.131.52 16 19 ms 20 ms 16 ms 184.108.40.206 Trace complete.
I’m running out of ideas, besides it being an issue with the client’s ISP.
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.×