By Adam Fan
My droplet broke, my website down, file tickets and get no respond after 3 days!!! How long do I have to wait to get my issue/ticket addressed? Thanks
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Not a mod. But from what I see there’s been a lot of complaints about DO not responding to support tickets. Every one of them is recent.
https://www.digitalocean.com/community/questions/delay-on-opened-support-ticket-reply https://www.digitalocean.com/community/questions/please-answer-my-ticket https://www.digitalocean.com/community/questions/why-has-support-fallen-so-low https://www.digitalocean.com/community/questions/help-desk-doesn-t-help-me
You’re not the first one. If you’re really unhappy with this, the best you can do right now is to switch to other providers.
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