Question

Our web site disappeared. We do not know how to recover.

Posted on January 23, 2025
Japanese Functions English
Asked by SeaHome

Our web side seahome.jp has disappeared by reason unknown. It would be very much helpful if you can tell us 1.What is the problem ? 2. How to recover it ?

Many thanks for your help.

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Bobby Iliev

Site Moderator

• January 23, 2025

Hi there! 👋

If your website has disappeared, here are a couple of steps to investigate and recover:

SSH into your server to investigate the issue. Look for any errors in the logs (e.g., Nginx/Apache, application logs) or check if the web service is running. Commands like sudo systemctl status nginx or sudo systemctl status apache2 can help.
If you’re unsure or need assistance, the DigitalOcean Support Team can help investigate further.

Hope this helps! Let me know how it goes.

- Bobby

KFSys

Site Moderator

• January 24, 2025

Heya,

Can you give is a little bit more information on the matter? Disappeared how, you load the website, you are seeing an error, you can’t find your website’s files?

alexdo

Site Moderator

• January 30, 2025

Heya, @seahome

If the files were accidentally deleted, you can try using a tool like TestDisk in attempt to recover the lost files.

You can find more information about TestDisk here:

https://www.digitalocean.com/community/tutorials/how-to-install-testdisk-on-linux-and-recover-deleted-files

Regards