my droplet have just disappeared too...
I still did not receive a any response 1 hour ago...
Screenshots
http://i.imgur.com/3e2js6x.png
http://i.imgur.com/OtDzAjV.png
Since I'm on the support team, perhaps I can help :-).
DigitalOcean support is self-managed, meaning we provide guidance and assist in troubleshooting, but we're not able to physically log in to your Droplet, or access your data.
In some cases, self-managed is referred to as un-managed, which means you're responsible for what is running on your server and whether or functions properly or not. We'll work with you to help find a issue, though ultimately you'd be responsible for running the commands to fix it, or seeking further help as we respond.
This includes Apache, NGINX, PHP, MariaDB/MySQL, Python, NodeJS, etc (just to name a few).
In addition to the support team (Platform Support), we have the community which is peer-to-peer support where many come by and do their best to help. If you're having an issue and you've already submitted a support ticket, you're more than welcome to post the issue in a new question and the community can see if they can help you to find the issue, or issues.
I'm a part of the community as well :-).
That said, generally the response time will be within a few hours at most, though in some cases, it can be a little longer. I've not personally seen any tickets hit 24 hours (even before I started working for DO), so you should receive a response pretty quickly.
Let me know if you have any other questions and I'll be more than happy to help!
Hi,
thanks for reply but its your responsibility to appear droplets in our client area and all they pingable
thanks
I checked with the Platform Support team and they are looking in to the issue for you while we wait on a response from ops. They'll be with you and respond as soon as possible!
Help me, my droplet Not appear in my account too.. This is my ticket #1585180
https://cloud.digitalocean.com/support/tickets/1634727?i=583482
No response even after 2 hours.
I am not able to login into my account as the email server hosted on digital ocean not responding and verification code sent on the same email server.
