Support hours and response time

My droplet lost internet connectivity out of the blue - I was told that my website is down! It’s now been 24 hours and I am not getting any response from digitalocean support!

I rebooted the droplet and found cloud-init-nonet state on eth0 interface. I believe it happened after planned maintenance in NYC datacenter. Could anyone from support please respond? ticket [#1233132]

Been 13 hours… and yet no response… from DO…i have 30 websites running and networks been deactivated, not sure if they really serious about cloud hosting… how can a hosting company not have chat or a phone number…? what kind of response time… is 13 hours really…? in a category where even the smallest issue is crucial when its related to data… clients are constantly calling with regards to websites & their emails…

Is there a way i can speed up a reply for a very urgent ticket? My droplet got stuck in restart after a power-off, it is production code and can not afford to leave it offline. Already 4 hours passed. Ticket [#1308058] If there is a premium service to speed this up? I would be fine with it. Thanks

This is why people use AWS / Azure / GCP :) … At least they reply in timely manner.

Yeah… Our production droplet just jammed yesterday, running just too slow. This customer service won’t work, cause they don’t have any kind of contact for serious cases. Can’t wait 24 or more hours to get it work in future. Thinking too to move all products other VM provider which have customer service for problem situations.

I can’t use my email for almost a week! Please somebody know any other way to listen to us??

It has been ~3 business days and no reply yet. AWS support is far better than DO. I have a couple of other accounts and I pay ~$400/pm in total and this kind of support is totally unacceptable. I will move all my products to AWS. At least, they reply ~24 hours.

This is really poor support service, my ecommerce website got disconnected and had 500 Internal server error, I opened a ticket almost 24hours ago but no response till now and I am running ad campaigns costing me money for nothing since the website is down, there is no phone number nor a chat service, this is my first month with Digital Ocean and the struggling has already started. I am not willing to wait this much next time, otherwise I will change to other hosting provider!

I created a new account with 25$ and they putted my account in review and again after 2hours they sent a mail that your verification has been completed and please submit.few more details and submit and I filled the details and sent them and that details had been appeard like in the form of new ticket and now they didn’t even opened my new ticket now 4days completed still my account is in review because still my new ticket didn’t even opened by them

i have to leave digital ocean services, unafortunally i can´t wait for days to get support when “something goes wrong” on their portal, and it does not works as spected (cannot restart a droplet, cannot delete a volume). All i get are messages from the admin interface saying “Sorry! Something went wrong!”

Basically, Digitalocean services do not are than cheap to receive that kind of support.