Question

Support hours and response time

Why Any Droplets Not appear in my account even i have 4 droplets ref ticket id 1583935 no response since 1 hour

what is your response time in critical situation ??

thanks

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Accepted Answer

They will respond within 24 hours.

My droplet lost internet connectivity out of the blue - I was told that my website is down! It’s now been 24 hours and I am not getting any response from digitalocean support!

I rebooted the droplet and found cloud-init-nonet state on eth0 interface. I believe it happened after planned maintenance in NYC datacenter. Could anyone from support please respond? ticket [#1233132]

Been 13 hours… and yet no response… from DO…i have 30 websites running and networks been deactivated, not sure if they really serious about cloud hosting… how can a hosting company not have chat or a phone number…? what kind of response time… is 13 hours really…? in a category where even the smallest issue is crucial when its related to data… clients are constantly calling with regards to websites & their emails…

Is there a way i can speed up a reply for a very urgent ticket? My droplet got stuck in restart after a power-off, it is production code and can not afford to leave it offline. Already 4 hours passed. Ticket [#1308058] If there is a premium service to speed this up? I would be fine with it. Thanks