Question

Unable to Log in to word press ( Wp-admin) with my admin ID,

Posted July 22, 2020 188 views
WordPress

Hello,

I just set up a website two days back , everything was fine, plugins set up, theme set up. everything was ok.
Yesterday afternoon. I was locked out of admin dashboard, and there after I am unable to log in to my wordpress dashboard.

in other hosting providers atleast we can access wp dashboard through backend hosting account , however here i don’t know how to access dashboard.

i cleard cache .. used different computer , different ip but its not letting me log in .

No error message , after entering userid and password , noting happens … same login screen remains as is....

i have raised a ticket to digital ocean but no response till yet , almost 24 hours now.....

please help , its very disappointing.

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1 answer

Hi, @sunilwriteup

I will recommend you to check the PHP error_log and see if there are any logged errors when you try to enter the backend. You can create a phpinfo file and see if the error logging is enabled and the exact location of the error_log and then you can simply tail the log and then try to access the admin area.

The phpinfo.php file should have the following content:

<?php
phpinfo();
?>

You can also check this via the command line using this command:

php -i | grep error_log

The file can be placed in the public_html folder of the site and then you can access the file in your browser: mydomain.com/phpinfo.php

Then you can check for the following values:

log_errors –> Make sure this is set to On

error_log

If you need to install or update a plugin you can also use wp-cli to do this via the command line:

https://www.digitalocean.com/community/tutorials/how-to-use-wp-cli-to-manage-your-wordpress-site-from-the-command-line

Hope that helps!

Regards,
Alex

by Justin Ellingwood
WordPress is a popular CMS and blogging software that can be used to quickly deploy sites. In this guide, we will demonstrate how to control your WordPress installation from the command line using a tool called wp-cli.
  • Thank you Alex for your detail reply

    how to enter the wordpress backend through Digital ocean account. I dont see any link on droplet or even i enter droplet settings

    I dont see any tab or link to go through the wordpress dashboard

    Regards

    • Hi, @sunilwriteup

      Unfortunately there is no login link available from the DigitalOcean control panel to access the WordPress admin area. You will need to troubleshoot the issue via the command line using a ssh client or via the web console in your DO account.

      Let me know if you’re having issues with the listed steps in my previous reply.

      Regards,
      Alex

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