By sunilwriteup
Hello,
I just set up a website two days back , everything was fine, plugins set up, theme set up. everything was ok. Yesterday afternoon. I was locked out of admin dashboard, and there after I am unable to log in to my wordpress dashboard.
in other hosting providers atleast we can access wp dashboard through backend hosting account , however here i don’t know how to access dashboard.
i cleard cache … used different computer , different ip but its not letting me log in .
No error message , after entering userid and password , noting happens … same login screen remains as is…
i have raised a ticket to digital ocean but no response till yet , almost 24 hours now…
please help , its very disappointing.
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Accepted Answer
Hi, @sunilwriteup
I will recommend you to check the PHP error_log and see if there are any logged errors when you try to enter the backend. You can create a phpinfo file and see if the error logging is enabled and the exact location of the error_log and then you can simply tail the log and then try to access the admin area.
The phpinfo.php file should have the following content:
<?php
phpinfo();
?>
You can also check this via the command line using this command:
php -i | grep error_log
The file can be placed in the public_html folder of the site and then you can access the file in your browser: mydomain.com/phpinfo.php
Then you can check for the following values:
log_errors --> Make sure this is set to On
error_log
If you need to install or update a plugin you can also use wp-cli to do this via the command line:
Hope that helps!
Regards, Alex
- Reset Password Important information!
: Use press button “Lost your password?” option or reset it via the database (wp_users table in phpMyAdmin).
2. Disable Plugins: Rename the plugins folder in wp-content via FTP to rule out plugin conflis.
https://13thpress.com/
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