Hello,
I just set up a website two days back , everything was fine, plugins set up, theme set up. everything was ok. Yesterday afternoon. I was locked out of admin dashboard, and there after I am unable to log in to my wordpress dashboard.
in other hosting providers atleast we can access wp dashboard through backend hosting account , however here i don’t know how to access dashboard.
i cleard cache … used different computer , different ip but its not letting me log in .
No error message , after entering userid and password , noting happens … same login screen remains as is…
i have raised a ticket to digital ocean but no response till yet , almost 24 hours now…
please help , its very disappointing.
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Hi, @sunilwriteup
I will recommend you to check the PHP
error_log
and see if there are any logged errors when you try to enter the backend. You can create a phpinfo file and see if the error logging is enabled and the exact location of theerror_log
and then you can simply tail the log and then try to access the admin area.The phpinfo.php file should have the following content:
You can also check this via the command line using this command:
php -i | grep error_log
The file can be placed in the
public_html
folder of the site and then you can access the file in your browser: mydomain.com/phpinfo.phpThen you can check for the following values:
log_errors
--> Make sure this is set to OnIf you need to install or update a plugin you can also use
wp-cli
to do this via the command line:https://www.digitalocean.com/community/tutorials/how-to-use-wp-cli-to-manage-your-wordpress-site-from-the-command-line
Hope that helps!
Regards, Alex