Question

Unable to Log in to word press ( Wp-admin) with my admin ID,

Hello,

I just set up a website two days back , everything was fine, plugins set up, theme set up. everything was ok. Yesterday afternoon. I was locked out of admin dashboard, and there after I am unable to log in to my wordpress dashboard.

in other hosting providers atleast we can access wp dashboard through backend hosting account , however here i don’t know how to access dashboard.

i cleard cache … used different computer , different ip but its not letting me log in .

No error message , after entering userid and password , noting happens … same login screen remains as is…

i have raised a ticket to digital ocean but no response till yet , almost 24 hours now…

please help , its very disappointing.

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alexdo • July 22, 2020

Hi, @sunilwriteup

I will recommend you to check the PHP error_log and see if there are any logged errors when you try to enter the backend. You can create a phpinfo file and see if the error logging is enabled and the exact location of the error_log and then you can simply tail the log and then try to access the admin area.

The phpinfo.php file should have the following content:

<?php
phpinfo();
?>

You can also check this via the command line using this command:

php -i | grep error_log

The file can be placed in the public_html folder of the site and then you can access the file in your browser: mydomain.com/phpinfo.php

Then you can check for the following values:

log_errors --> Make sure this is set to On

error_log

If you need to install or update a plugin you can also use wp-cli to do this via the command line:

https://www.digitalocean.com/community/tutorials/how-to-use-wp-cli-to-manage-your-wordpress-site-from-the-command-line

Hope that helps!

Regards, Alex