[Ticket #4304642] Why No Free $100 Credit?

[Ticket #4304642] Why No Free $100 Credit? Monday, December 28, 2021 2:32 PM Hello

Yesterday When I created my account first time. It was Locked. Later I got reply from you that There was some Unknown error and due to that account account locked while Payment was successful. Means you gave false reason and activated my account later. 2. Again I had to add my card and adain it deducted and reversed payment and all worked. 3. But now I am not able to see my free credit and raised a question but again I am getting false statement from you that I have another account. To clarify on it. a. I created my account first time on your platform. I never used your platform. b. If you think I already have another account then send me my details, at least I should know when and where I created such account. c. If you cannot provide those details then please add my $100 credit and stop saying false statements. d. Its disgusting that you people are replying so late on such critical issue. Might be someone, mis-utilizing my details and you are abusing me without any proof again and again. You have no tight to do this. I may take legal action on it.

Regards Dev


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they hardly reply. You say you provide 24x7 support. Is this the support ? set multiple tickets and updates but no ans.

Hey @funkaarapp,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

You will need to work with the support team via your ticket that you already have open to resolve your account issue! :)

Hope that helps! - Matt.