Hatch for Startups

Welcome to the Hatch program!

We are so excited to have you join us. Below is some information that will help you get started with the program.

Have a question? Schedule a call with us.

Need technical support?

With Hatch priority support tickets move up the queue swiftly, followed by a prompt response from one of our dedicated support team members.

Frequently asked questions

Where can I see my credits?
We're currently experiencing an interface bug where users may not be able to see the credits in your account. You can email us at hatch@digitalocean.com to confirm that your credits have been applied to your account.
Why am I still getting charged an invoice even though I should have received DigitalOcean credits?
Your credits may be applied to the incorrect team account. Please email us at hatch@digitalocean.com with your DigitalOcean account’s email and the email associated with the team you want your credits applied to.
How can I get priority support?
You can create a support ticket with our support team. If you are a Hatch customer, you will automatically get placed at the top of the queue. You can also ask your peers in #advice in Hatch’s Slack workspace, as they might have a solution to your question.
Can I get an extension for my credits?
Unfortunately, Hatch is a 12-month "use it or lose it" program, and we are unable to offer credit extensions.

Start building today

Sign up now and you'll be up and running on DigitalOcean in just minutes.

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