Welcome to the Hatch program!

We are so excited to have you join us. Below is some information that will help you get started with the program.

Have a question? Schedule a call with us.

Need technical support?

With Hatch priority support tickets move up the queue swiftly, followed by a prompt response from one of our dedicated support team members.

Take me to support

Hatch perks

As a Hatch member, you’ve also earned special discounts from our Hatch partners. Check these out below:

Cloudflare

Get 1 year of Cloudflare enterprise for free

Clubhouse

Get 2 months of Shortcut (formerly Clubhouse) for free

Stripe

Get 20% off Stripe Atlas

Airtable

Get up to $2,000 in Airtable credits

Twilio

Join the Twilio Startups program

Retool

Get up to $1,000 in Retool credits

QuickNode

Get up to $5,000 in QuickNode credits

Bolster

Get up to $1,000 in Bolster credits

Content to Get Started

Learn everything you need to know about managed databases in our developer-friendly documentation.

Getting started with DigitalOcean

General introduction to cloud computing

General introduction to cloud hosting

How to build a solid tech stack for startups and SMBs

Best practices for engineering teams in times of transition

Organic social media for startups: Secrets to success

Customer acquisitions for startups

DigitalOcean Community Glossary

Frequently asked questions

Where can I see my credits?

We're currently experiencing an interface bug where users may not be able to see the credits in your account. You can email us at hatch@digitalocean.com to confirm that your credits have been applied to your account.

Why am I still getting charged an invoice even though I should have received DigitalOcean credits?

Your credits may be applied to the incorrect team account. Please email us at hatch@digitalocean.com with your DigitalOcean account’s email and the email associated with the team you want your credits applied to.

How can I get priority support?

You can create a support ticket with our support team. If you are a Hatch customer, you will automatically get placed at the top of the queue. You can also ask your peers in #advice in Hatch’s Slack workspace, as they might have a solution to your question.

Can I get an extension for my credits?

Unfortunately, Hatch is a 12-month "use it or lose it" program, and we are unable to offer credit extensions.