Pricing & Billing FAQ
How am I billed?
Each droplet is billed per hour up to its monthly cap.
Do I have to pay the cost of the server every time I create a new one?
No — you only need to pay for 1 hour of usage. Spinning up a new 512MB server just to test something for a couple of minutes will only cost you $0.007
Am I charged when I enter a credit card?
No — when you enter a card, we only run an authorization charge of $1.23. This authorization is refunded back to your card by your bank in no more than 30 days. Your card is charged at the end of the billing cycle.
I have a credit, why am I still marked as suspended?
In order to use the credit, users need to activate their accounts by adding a credit card to their account or prepaying through PayPal.
What do the positive and negative signs mean on the billing page?
User's credits show up with a negative (ie. -$11.25) while the amount they owe to DigitalOcean shows up positive (eg. $5.00).
How do I cancel my account?
You can cancel your account anytime through the control panel, under the settings tab.
Am I charged while my Droplet is in a powered-off state?
Yes. Your diskspace, CPU, RAM, and IP address are all reserved while your Droplet is powered off. If you want to save a Droplet for future use take a snapshot of it and then destroy it. You'll be able to create a new Droplet from the snapshot image anytime to bring it back online.
How do I choose between monthly and hourly billing?
There is no difference between monthly and hourly billing. All droplets are billed hourly, up until a monthly cap. We have estimated that each month has about 672 hours (28 days). If you use your server for less than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost, which is no greater than 672 hours.
What form of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Do you offer refunds?
No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with us.
I submitted a PayPal payment. Why hasn't my balance been updated?
Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few hours.
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