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We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple pay requires a Safari browser. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us. Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by DigitalOcean but may take a few days to clear from your card depending on the bank.
DigitalOcean billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account's primary payment method for the previous month's usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.
No. Your card is only charged at the end of the billing cycle or upon exceeding a usage threshold. Pre-authorization charge: When you add a card, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize any charges in future. These temporary pre-authorizations are typically $1 but can vary in range and are immediately canceled by us. Depending on your bank, it might take a few days for the charge to clear from the card.
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When you power off your Droplet, you are still billed for it. This is because your disk space, CPU, RAM, and IP address are all reserved, even while powered off. Therefore, charges are made until you destroy the instance.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
You will never be billed more than the monthly cost of your Droplet. All Droplets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo Droplet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that Droplet for 700 hours, then you would be charged $10 (capped at the monthly rate).
Our pricing is based on a single Droplet. You may have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details on the various resources you are using. If you need help, please contact support.
Your card will be charged only after you have utilized the free credits. For example, if you received a $200 credit for 60 days, then that $200 credit is automatically applied to your account. If you spend $25 in that timeframe, then your card will not be charged. If you spend $300, then the $200 credit would be fully utilized and your card will be charged only $100. Since the credit is valid for 60 days, you won't be able to use any remaining credit after 60 days.
We charge you for the underlying compute on which the 1-Click Apps runs.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
If you are interested in prepayment for resources, contact our experts.
We do not offer refunds. If there are extenuating circumstances, contact support.
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