DigitalOcean Accounts

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224 Results
  • Question

    adding members to a team

    I have created a team for my project. I want to add new members to the team. According to the docs, I should be able to go to ACCOUNTS and see TEAMS. But for the life of me, I can't find that link anywhere. Can anyone...
    Accepted Answer: Hello, @richardmiles01 You can invite team members during the team creation or later via the control panel. I'll add the page from the official documentation as well: https://www.digitalocean.com/docs/accounts/teams/...
    2 By richardmiles01 DigitalOcean Accounts
  • Question

    Password unable to type in

    Dear All i am new user to Digital Oceans, but at least i have manage to setup the droplets, my challenge is Launching. I got the email and password but i can only type in user name roots and not the password. Any help
    Accepted Answer: Hello, @godfreyeretu Did you setup your <^>ssh keys<^> when you were creating the droplets? I assume you have Password Authentication disabled and that's why you don't get a password prompt when you try to login. Ano...
    3 By godfreyeretu DigitalOcean Accounts
  • Question

    Login verification code never arrives in email inbox. Locked out of account now.

    My client had an issue with his account which was solved, but now he can't get back into his account because the verification code needed to log in never arrives. We need his servers turned back on as it's been turned...
    Accepted Answer: Hello NineToTheUniverse, I think you can suggest your client to check his or her mail dustbin,to find whether the mail with verification code is in that,and ask the ISP for if they has listed DigitalOcean into blackli...
    1 By NineToTheUniverse DigitalOcean Accounts
  • Question

    How do I transfer files from my droplet to the hosting company of a .com address

    I have a droplet set up on Ubuntu and I need to upload the site to the company hosting the url. How can I do this?
    Accepted Answer: Hi @dcollinsClam, If you have SSH access to your new hosting you can either use the scp or the rsync command. Imagine you want to use scp, you'll need to SSH to your droplet with DigitalOcean. ssh root@YourDropletIp...
    1 By dcollinsClam DigitalOcean Accounts
  • Question

    Did I miss out the free $100 credit reward?

    I created an account today and already created my $10 droplet. I was searching around and found out that new accounts get a $100 credit if they used someone's referral code? Am I still able to get this offer with a 1 ...
    Accepted Answer: Hello, Please you create your account by clicking a URL with ref code.If you didn't create your account by the page you touch the ref URL,you wouldn't get $100 credit.And,the trial balance is just available for 2 mont...
    2 By usernameunlocked DigitalOcean Accounts
  • Question

    Do i need to pay additional amount for cpanel licence ....

    Do i need to pay additional amount for cpanel licence other than the amount specified at pricing page. For example i want to buy your package 2 GB 1 vCPU 2 TB 50 GB $10/mo $0.015/hr. Is there any additional cos...
    Accepted Answer: Hello, @grozar Hi, if you install cPanel Droplet using the Marketplace, you would be only charged for the Droplet. cPanel is a third party application managed through our Marketplace. New installations of cPanel come...
    1 By grozar DigitalOcean Accounts
  • Question

    DO Marketplace Management

    My question is towards the DigitalOcean Marketplace instances and how much involvement DO has in management after deployment. Does DO run their own updates of the Droplets and the installed services?
    Accepted Answer: Hi Jason - I'm the product manager for Marketplace. Thanks for the question. Once a customer boots a 1-Click App, we're not making any updates to the OS or anything on top of the OS. Some of our Marketplace vendors (...
    1 By jasonjpeters DigitalOcean Accounts
  • Question

    Space with custom domain name with DNS managed at domain company

    Is it not possible to create a space with custom domain name if the DNS is managed at my domain company ? All my domainss DNSes are managed at my domain company and I point A records to DigitalOcean's servers.
    Accepted Answer: Hello, @anjanesh You can use a sub-domain and connect it to your spaces. You can find more information by following this link: https://blog.digitalocean.com/custom-subdomains-for-spaces-cdn-endpoints/ You can also ch...
    1 By anjanesh DigitalOcean Accounts
  • Question

    Stuck on set up billing after paying

    Hi, I have paid $5 10+hours ago with PayPal, but now is still at step 2: set up billing. Why and how long I have to wait for?
    Accepted Answer: Hey @byuegv, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access persona...
    1 By byuegv DigitalOcean Accounts
  • Question

    [Feature Request] Group invoice line items by project

    Currently DigitalOcean invoices group Product usage charges by product type, such as "Droplets," "Droplet Backups". Would you consider adding grouping by project to the invoices? This would help ease reconciliation wh...
    Accepted Answer: In case anyone else is looking to make the same request, there is no need to submit a duplicate request like I did. Simply vote for the existing request: https://ideas.digitalocean.com/ideas/DO-I-13
    2 By LinkP DigitalOcean Accounts
  • Question

    Can I create a 2nd account to receive promotions of Digital Ocean?

    Hello, Currently, I am using DO's droplet service for 3 ~ 4 months. I have received a promotion notice for a new account. However, I already have an old account at DO. If I register a new account to receive promotions...
    Accepted Answer: Hi there @sycoi001, As described in Section 3.6 of our Terms of Service Agreement (https://www.digitalocean.com/legal/terms-of-service-agreement/), we do not permit the use of multiple accounts to gain additional prom...
    1 By sycoi001 DigitalOcean Accounts
  • Question

    I can't use Visa for payments

    I cannot make payments using Visa, even though the October and previous months bills were successfully paid, but the November bills failed to pay, what should I do? thank you
    Accepted Answer: Hi there @bombertroop, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever acce...
    1 By bombertroop DigitalOcean Accounts
  • Question

    Snapshot cannot be restored - no Region is available

    I have snapshotted a 4 year old droplet and deleted the droplet. Now I wanted to create a new droplet from the snapshot, however the UI won't let me do this. Either the region says it's not available in this region or...
    Accepted Answer: Hello, @dmconklin84 By default, snapshots are only available in the region where it was created. If you want to use a snapshot to create Droplets in other regions, you need to add the snapshot to those regions first. ...
    2 By tobey DigitalOcean Accounts
  • Question

    Cant access droplet on LON1

    HI! Is there a problem with LON1? Cant access droplet, even with ping.. Thanks!
    Accepted Answer: Hello, I don't currently see any issues with LON1 specified on the status page at: https://status.digitalocean.com/ Are you still experiencing the problem? If so have you tried accessing the droplet via your web conso...
    2 By liviupetcu DigitalOcean DigitalOcean Accounts
  • Question

    i have inquiry about the standard plan with 80$ and general purpose 120$ i see they are almost the same, so what is the differences

    i have inquiry about the standard plan with 80$ and general purpose 120$ i see they are almost the same, so what is the differences
    Accepted Answer: Hello, According to the official website, the differences between a Standard and a General Purpose droplets are: Standard: The most basic Droplet – a burstable portion of vCPU – along with a configurable amount of me...
    2 By mhafez DigitalOcean Accounts
  • Question

    hi. if i shutdown my droplet, how long can it be offline?

    hi. if i shutdown my droplet, how long can it be offline? the reason why i ask this, is i want to indeed preserve that box in the state it was while online - keep the same IP address / DNS settings etc. that's p. much...
    Accepted Answer: Hello, When you power off your droplet it is simply powered off. Your disk space and data are still there and are preserved. Keep in mind that you are still billed for droplets that are powered off because your disk s...
    1 By IvanMicik DigitalOcean Accounts
  • Question

    Is there any extra charges for taking snapshots and reverting back to previous states in droplets?

    Is there any extra charges for taking snapshots and reverting back to previous states in droplets? Kindly guide me about other additional charges also that I would have to pay while performing operations? I want to bu...
    Accepted Answer: Hello, There is no charge for the operation itself. But there is a small fee for storing a snapshot. Snapshots are charged at $0.05 per GiB per month. Pricing is based on the size of the snapshot, not the size of the ...
    2 By farrukhahmed4220 DigitalOcean Accounts DigitalOcean Spaces
  • Question

    Are droplet SSH fingerprints ever administratively recomputed?

    I just ssh'd into a droplet to upgrade the metrics agent, and noticed I needed to do a package upgrade. The upgrade failed a couple times (error "FATAL -> Failed to fork."), so I rebooted the droplet. After reboot, th...
    Accepted Answer: Hello, I've seen this a few times and it was caused by one of the following: After the reboot, your server removed an old ciphersuite. Connecting to the same server using a different hostname. The server IP has change...
    1 By cqcallaw DigitalOcean Accounts
  • Question

    Indonesia Data Center

    I'm a CTO of an Indonesian software company, we have been using DO products for more than three years and we love it. Mostly because of its simplicity and reliability factors. Unfortunately, we can't use DO for all of...
    Accepted Answer: I don't believe there are any current plans for a datacenter in Indonesia as the Singapore location was opened to serve that geography. However, you can upvote that request here: https://ideas.digitalocean.com/ideas/...
    3 By yuwono DigitalOcean Accounts
  • Question

    most optimal (costs) to keep droplet

    Hi I expect that this question was already ask... I have a working droplet for about a year, unfortunately I need to pause my activity on my project for ~6 months. I know that I can pay for that 6 months or I can dest...
    Accepted Answer: Hello, I think that what you could do here is to create a snapshot of your droplet and delete the droplet. Then whenever you need to resume your project, you can just create a new droplet from the snapshot that you'v...
    1 By kamykpl DigitalOcean Accounts