On April 11th at 06:43 UTC, DigitalOcean's SFO2 region experienced an outage of compute and networking services. The catalyst of this incident was the failure of multiple redundant power distribution units (PDUs) within the datacenter. Complications during the recovery effort prolonged the incident and caused intermittent failures of our control panel and API. We'd like to apologize, share more details about exactly what happened, and talk about how we are working to make sure it doesn't happen again.
Today, DigitalOcean's control panel and API were unavailable for a period of four hours and fifty-six minutes. During this time, all running Droplets continued to function, but no additional Droplets or other resources could be created or managed. We know that you depend on our services, and an outage like this is unacceptable. We would like to apologize and take full responsibility for the situation. The trust you've placed in us is our most important asset, so we'd like to share all of the details about this event.
Over the lifecycle of your application, knowing when and why an issue in production occurs is critical. At DigitalOcean, we understand this and want to enable developers to make informed decisions about scaling their infrastructure. That's why we are excited to announce our new Monitoring service, available today for free with all Droplets. It gives you the tools to resolve issues quickly by alerting you when one occurs and giving you the information you need to understand it.
When building new products at DigitalOcean, one of our goals is to ensure that they're simple to use and developer friendly. And that goes beyond the control panel; we aim to provide intuitive APIs and tools for each of our products. Since the release of Load Balancers last month, we've worked to incorporate them into our API client libraries and command line client. We've also seen community-supported open source projects extended to support Load Balancers.
Today, we're excited to share that Block Storage is available to all Droplets in our Singapore region. With Block Storage, you can scale your storage independently of your compute and have more control over how you grow your infrastructure, enabling you to build and scale larger applications more easily. Block Storage has been a key part of our overall focus on strengthening the foundation of our platform to increase performance and enable our customers to scale.